Introduction
At Lilora Store, customer satisfaction is our top priority. This policy explains the procedures for refunds and returns for our products, including the Brown and Gold Bedspread and Floral Bedspread.

2. Eligibility for Returns
Products are eligible for return within 14 days of receipt if they are unused, in their original packaging, and in the same condition as when received.

3. Non-Returnable Items
Customized, made-to-order, or sale items are not eligible for returns unless they are damaged or defective.

4. Damaged or Defective Products
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos and details to initiate a return or exchange.

5. Return Process
To initiate a return, email us at support@lilora.store or call +1 345 472 8329 with your order number and reason for return. We will provide instructions for return shipping.

6. Return Shipping Costs
Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect. We recommend using a trackable shipping service.

7. Refund Timeline
Once we receive and inspect the returned item, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method.

8. Refund Amount
Eligible refund amounts will include the product price minus any shipping charges, unless the return is due to our error.

9. Exchange Policy
If you wish to exchange a product, please contact us within 14 days. Exchanges are subject to product availability.

10. Canceling Orders
Orders can be canceled within 24 hours of placement for a full refund. Please contact us promptly to cancel.

11. Shipping and Handling Fees
Shipping and handling fees are non-refundable unless the return is due to our error or a damaged product.

12. Wrong Items Sent
If we ship the wrong item, notify us within 48 hours for a replacement or refund at no additional cost.

13. Privacy During Returns
All returned items should be packed securely. We will handle your returned product with care and respect your privacy.

14. Contact for Returns and Refunds
For assistance with returns or refunds, contact us at:
Email: support@lilora.store
Phone: +1 345 472 8329

15. Policy Updates
Lilora Store reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page.